Support Policy

We guaranteed that you will have free unlimited access to tech support of any product you purchased for an unlimited period after purchasing. Our products are so easy to use, and they are well documented, so we are confident you will need no support at all. However, unexpected situations pop every time, and we are here to help you in that situations. e-mail is our preferred way of communication, but we also have two different chat channels available for our customers only (Ask for them).
Support is given either in English or Spanish.
Support is given for the current version of each product only.

Upgrade Policy

Minor updates are those that changes only the last digit after the period (like from 1.35 to 1.36). Major updates are those that changes only the first digit after the period (like from 1.35 to 1.40). Upgrades are those that changes the digits before the period (like from 1.35 to 2.00).

We guaranteed that you will have free access to any minor or major update, or upgrades of any product you purchased for a period of six months after the initial purchase. After the six months initial period you will have free access to updates, but you will have to purchase upgrades at reduced price to stay current with the product revisions.

Maintenance Plan

As of January 1st, 2010, all subscription plans are terminated. Once you purchase a product, you'll have all updates of that product for free, and upgrades at a reduced price.